1). Describe and define helping relationships in crisis situations within the context of healthcare, education, and counseling.

2). Describe and practice the use of the basic listening skills in interview situations in crises.

3). Describe and practice how to respond effectively to the needs and concerns of others in the community and workplace in crisis situations 

4). Describe and practice diffusing difficult situations through listening and responding effectively.

5) Analyze ways to build stronger relationships within the community and the workplace following crises.

6). Participate in a team project to increase communication skills across diverse populations in crisis situations.

7). Recognize and evaluate your own reactions and functioning in a crisis situation. 

ICL aims to promote and maintain standards of training in the specific field of crisis intervention and is in the forefront of delivering quality Critical Incident Stress Management & Chaplaincy (CISMC) training.

ICL offers high-quality courses in comprehensive crisis intervention and disaster behavioral health. You may use these courses to fulfill program requirements for ICL’s   Certificate of Specialized Training and Continuing Education may be available.

Where To Begin

ICL offers courses in Critical Incident Stress Management, both core courses and specialty courses.  You receive a certificate of completion with the name and contact hours of the course when it has been completed.  We do not have a certificate that says you are CISMC trained.

We recommend that everyone start with either one of our core courses, 

1. Assisting Individuals in Crisis

2. Crisis Intervention & Prevention

These courses walk you through the various CISMC techniques, when and how to use each one, and include group exercises to practice the skills you’ll need.